What are Coins

Khatabook coins are in app digital credits used to make automated reminders like SMS text messages and automated voice calls to customers.

What I Observed

I used the app for few days, I observed there are some coins in the app. I became curious by looking at that coin icon on home screen. But after clicking on that coin, I was not cleared that what are these coins for? So I came out from app and researched on google about those coins, and then I got to know what it was.

Problem

• There is no enough information about coins and automated reminders feature, also users don’t feel curious to purchase the coins and make automated reminders.

• Also, if you use automated reminders, it don’t show the track of coins you used or what it helped you to recover the pending amounts (udhar). Usage and consumption are not transparent.

Solution

Building an onboarding experience for those who are exploring coins for first time, so that users will get to know about coins and automated reminders.
Also building an experience where users can track their usage of coins with visibility of payments recovered.